E*Star Electric Zeroes In On Customer Satisfaction
As Your Tampa Electrical Contractor

E*Star Electric was recognized for outstanding customer satisfaction in the 2008 Nexstar Customer Satisfaction Audit (CSA) program. Nexstar is a St. Paul, Minnesota-based organization that emphasizes customer-oriented business marketing.

The CSA was performed by an independent market research firm to identify factors that influence how customers perceive household service and repair firms. Factors were narrowed to 1. workmanship, 2. promptness and dependability, 3. customer relations, 4. price and 5. overall satisfaction.

A total of 252 Nexstar member firms from across the Country and Canada, including E*Star Electric, participated in the survey. Each company submitted a random sampling of 200 customers who were contacted by the market research firm to rate the firm on a scale of 0 to 10 in a detailed series of questions about service performance.

E*Star Electric received a combined rating of 9.25 out of 10 possible. “Customer service is paramount to staying in business,” says Greg Niemi, president of Nexstar. “We teach our members to view service to customers over a lifetime, not as individual sales. That means good customer satisfaction is key to keeping each customer coming back. We know the winners of our Customer Satisfaction Audit have this practice down pat.”

E*Star Electric is an electrical services contractor, serving residential and commercial customers in the Tampa Bay Area. For more information or to schedule an appointment, call: (727) 572-4921 or visit their website at www.EStarElectric.com.