Hart's Home Services Zeros In On Customer Satisfaction As
Your Trusted Tampa Electrical Contractor

 

Excellent Tampa Electrical ContractorHart's Home Services was recognized for outstanding customer satisfaction in the 2009 Nexstar Customer Satisfaction Audit (CSA) program as your Tampa Electrical Contractor. Nexstar is a St. Paul, Minnesota-based organization that emphasizes customer-oriented business marketing.

The CSA was performed by an independent market research firm to identify factors that influence how customers perceive household service and repair firms. Factors were narrowed to 1. workmanship, 2. promptness and dependability, 3. customer relations, 4. price and 5. overall satisfaction.

A total of 251 Nexstar member firms from across the Country and Canada, including Hart's Home Services, participated in the survey. Each company submitted a random sampling of 200 customers who were contacted by the market research firm to rate the firm on a scale of 0 to 10 in a detailed series of questions about service performance.

Hart's Home Services received a combined rating of 9.3 out of 10 possible. “Customer service is paramount to staying in business,” says Greg Niemi, president of Nexstar. “We teach our members to view service to customers over a lifetime, not as individual sales. That means good customer satisfaction is key to keeping each customer coming back. We know the winners of our Customer Satisfaction Audit have this practice down pat.”

Hart's Home Services is an electrical services contractor, serving residential and commercial customers in the Tampa Bay Area. For more information or to schedule an appointment, call: (727) 572-4921 or visit their website at www.EStarElectric.com.

 

 

(727) 209-3410    (813) 341-0297

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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2008 Hart's Home Services, Inc.
10800 Johnson Blvd.
Seminole, FL 33772
Phone: (727) 209-3410
Fax: (888) 755-0780
FL License # EC-13002972 / CAC-1816740

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